Returns & Refunds
Last updated: September 23, 2026
We want you to love every MOI NASTR piece. If something is not right, you may return it within 30 days of purchase.
Return conditions
- Items must be unworn, unwashed and undamaged, with original tags attached.
- Returns are accepted within 30 days of the original purchase date.
How to start a return
Email [email protected] with your name, the email address used for your order and the item(s) you would like to return. We will reply personally with return instructions.
Refunds
Once we receive and check your return, we will issue a refund to your original payment method. Depending on your bank, it may take 5–10 business days for the refund to appear on your statement.
Return shipping
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at [email protected], including a photo, and we will make it right.
Exchanges
Need a different size? Write to us and we will help you find the right fit.
Questions?
We reply personally to every message: [email protected]